Landing On Mars

Shipping Policy

Please read below carefully before placing your order.

We offer free shipping for our products (Excluding remote areas). They generally will be shipped within 1 business day and will be delivered within a time frame of 3-5 business days depending on where you live.

After receiving your order, we will do our best to ship them within the stated time frame. However, some unforeseeable events such as severe weather, riots, and many others do occur. Therefore, we seek your kind understanding that Mars Players can not be held liable for such shipping delays.

Transportable Countries

  • United States (Remote areas include but are not limited to: Puerto Rico Islands, Alaska, Hawaii Islands, etc.)

Processing Time

After receiving your order, we will do our best to ship them within the stated time frame. However, some unforeseeable events such as severe weather, riots, and many others do occur. Therefore, we seek your kind understanding that Mars Players can not be held liable for such shipping delays.

Estimated Shipping Times

Most product orders are shipped via the ground shipping method and average delivery times are 3-5 business days shipping from our warehouses. The estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.

Therefore, we seek your kind understanding that we can not be held liable for shipping delays or any other forms of delays caused by the courier services.

All applicable and exact shipping fees (excluding any customs duties if it applies) will be shown upon checkout before payment.

How Do I Know That My Order Has Been Shipped?

You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information.

Items Damaged During Transit

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note the refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us(support@mars-players.com) and the courier company immediately.

Shipping-related damages must be reported to the courier company and to us(support@mars-players.com) within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or a claim number. Open a support ticket with Mars Players describing the damage, including photos and a confirmation number from the courier company. Do not throw away the original packaging.

Wrong Or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery costs to re-deliver the order to a corrected address. Mars Players will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.